Delivery and Returns
Delivery and Returns
Free delivey on orders over £150 to mainland Britain only. Ireland and Scottish highlands will cost £15.95
We send all our products out the next working day via courier. All our products are shipped securely. Free delivery if total cart order exceeds £150.
International orders are automatically charged £45 for all orders. Once the order has been placed the actual cost of shipping for the items will be calculated offline and in the majority of cases the customer will be refunded the difference, or a request will be made for aditional payment to cover outstanding costs. To recieve a quote on exact shipping costs applicable please provide the details of the items you are looking to purchase and either email them to firstname.lastname@example.org or request it via the online chat function.
Hydro Store charge a surcharge for heavy items such as growing media, ballasts and other large items such as NFT systems. You will be informed at the checkout if a surcharge applies.
If you are not completely satisfied with your purchase we are happy to exchange or give a full refund.
You have 14 days from delivery to return an item to us.
Please return the item(s) to us in their original condition complete with un-removed, undamaged labels. Returns must be received by us within 14 days of delivery to qualify for an exchange or refund.Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. We are not responsible for postage costs of returning an item unless the wrong item was sent.
We strongly recommend for security when sending items back you use a ‘signed for’ delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.
Hydro Store. Unit 5 Felnex Road, Felnex Trading Estate, Leeds, England, LS9 0SS